Terms & Conditions.

Last updated July 2026. If anything here affects a booking you have made, our team will always confirm it with you directly.

These terms set out how Odyssey Luxe provides private transfer, chauffeur and day hire journeys on Viti Levu, Fiji. We work from Nadi and Suva airports to Pacific Harbour and the Coral Coast, and door to door anywhere on the island, all from our base at Pacific Harbour. We keep these terms short and readable, because a service run on one car and one driver has nothing to bury in fine print. One car, one driver, and terms plain enough to read at the kerb. By confirming a booking with us, you agree to the terms below.

Bookings and quotes

Fares are quoted as a single fixed amount and are fixed before you travel. A quote covers the route, the date and the details we have agreed with you. A booking is confirmed only when we reply confirming the date, route and fare. Until you have that confirmation from us, no booking is held. If your plans change before we confirm, the quote may be updated to match the new journey.

Payment

Payment is arranged at the time of booking. When we confirm your booking we will tell you how and when to pay, and the fixed fare quoted is the amount payable for the agreed journey. If you ask for extra stops or changes on the day and we are able to accommodate them, any change to the fare is agreed with you before it applies.

Changes and cancellations

If you need to change or cancel a booking, please contact us as early as you can. The terms that apply to changes and cancellations, including any notice we ask for, are confirmed with you at the time of booking. We do not apply charges or conditions that were not made clear to you when you booked.

Waiting and delays

For airport pickups we track your flight and adjust the pickup time, so a late landing does not change your fixed fare. Reasonable waiting time for a tracked flight is included. Extended waiting, or waiting that is not tied to a tracked arrival, is arranged with you in advance. We aim to be on time for every journey and will keep you informed if traffic, weather or road conditions affect a pickup.

Luggage and passengers

The number of passengers and the amount of luggage we can carry are agreed at the time of booking and are subject to the capacity of the vehicle. Please tell us your passenger and luggage numbers, and any child seat needs, when you book, so the journey is planned for what you are actually bringing. We may not be able to carry passengers or luggage beyond what was agreed.

Conduct and safety

Seatbelts must be worn by every passenger for the whole journey, as required by law. The vehicle is to be used lawfully and with reasonable care. We may decline or end a journey where a request is unsafe, unlawful, or puts the vehicle, the driver or other passengers at risk. Smoking is not permitted in the vehicle.

Liability

We provide our service with reasonable care and skill. Odyssey Luxe operates as licensed private hire with comprehensive cover. Our liability to you is limited to the extent permitted by the law of Fiji. We are not liable for losses that are outside our reasonable control, including delays caused by traffic, weather, road conditions, flight changes or other events we could not reasonably foresee or prevent. Nothing in these terms limits any liability that cannot be limited under Fiji law.

Governing law

These terms, and any booking made with Odyssey Luxe, are governed by the laws of Fiji, and any matter arising is dealt with under Fiji law.

Have a question about these terms? Talk them through with us before you book.